Poor quality and no lot numbers provided
Purchase and delivery was great but unable to provide lot numbers despite repeated requests, I was fobbed off every time and then just ignored. There are far better companies out there and I would avoid this one.
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Pepfan
Experience on Oct 30, 2026 · Posted 1 week ago
Reply from Bionik Peptides
3 days ago
We have serious doubts about the authenticity of this review. You mention that your purchase and delivery were great, but also claim poor quality and that we repeatedly failed to provide lot numbers. This makes it difficult for us to identify or verify the transaction you're referring to. Your review was posted on 30 October 2026. However, our Shopify store had been hacked, and our website was down throughout October. We were not trading or accepting orders during this period. We only reopened yesterday, which is why we're only seeing this review now. If this had been a genuine customer issue, we would have been more than happy to help. As stated in our policy, we would even have offered a full refund. We take genuine customer feedback seriously, but the circumstances surrounding this review simply don't add up.